Refund policy

🤝OUR COMMITMENT

At HHE, we want every piece to bring you warmth, comfort, and confidence. If a garment isn't the perfect fit for your lifestyle, we are here to help. Please review our policy below to ensure a smooth return experience.

📦 RETURN CONDITIONS

Returns must be shipped back within 30 days of the delivery date. Items shipped after this 30-day window will not be eligible for a refund. To qualify for a return, all items must meet the following premium condition standards:

  • Unworn, unwashed, and unaltered

  • Free of stains, odors, makeup, deodorant, or pet hair

  • Undamaged, with original tags securely attached

  • In the original packaging

💰 RETURN SHIPPING COSTS & HHE SUBSIDY

To maintain our commitment to providing free standard shipping on your original order, customers are responsible for arranging and paying for their own trackable return shipping. Our Courtesy Subsidy: We understand that return shipping can be an extra expense. To help share this cost with you, once your return is successfully processed and your item refund is issued, we will send you a complimentary $7 HHE Gift Card to your email for your next purchase!

Please note: We highly recommend using a trackable shipping method, as we cannot be held responsible for packages lost in transit. Each order must be returned separately; multiple orders cannot be combined into one return package.

🔄 EXCHANGES

To ensure you secure your desired size or color before it sells out, we do not process direct exchanges. The fastest way to get your new item is to:

  1. Return your original item following the standard process.

  2. Place a new order for the preferred item at your earliest convenience.

✅ REFUND PROCESSING

Once your package arrives at our facility, our team will inspect the items to confirm they meet the return conditions.

  • Upon approval, a full refund for the item will be issued to your original payment method within 5 business days.

  • Please allow an additional 5–7 business days for your bank or credit card company to post the funds to your account.

  • Original shipping fees (if applicable) are non-refundable.

If a returned item does not meet our condition standards, we reserve the right to refuse the refund. We will contact you directly to explain the reason.

⚠️ DAMAGED OR INCORRECT ITEMS

Quality is at the core of HHE. If you receive an item that is damaged, defective, or incorrect, please report it within 72 hours of delivery via our website chat or by email. Please include:

  • Your order number

  • Clear photos of the issue

After 72 hours, we are unable to offer a refund or replacement for damaged items. Please note that items damaged during the return transit are the responsibility of the sender.

📬 HOW TO START A RETURN

  1. Contact us at support@hheplussize.com with your order number and reason for return.

  2. You will receive your Return Authorization, the U.S. return warehouse address, and step-by-step instructions within 1–2 business days.

  3. Ship the item back using your own trackable shipping method.

  4. Do not send items back without prior authorization — unauthorized returns cannot be processed or tracked. (Note: Returns cannot be accepted in person at our corporate office. All items must be shipped.)

📩 CONTACT US

  • Email: support@hheplussize.com

  • Response time: Within 24–48 hours (Mon–Fri, 9:00 AM – 5:00 PM ET)